Refund Policy
Last Updated: July 9, 2025
Important: All payments for Nutrivio subscriptions are processed through the Apple App Store or Google Play Store. Refund requests must be made directly through these platforms according to their respective refund policies.
1. Overview
This Refund Policy explains the circumstances under which refunds may be available for Nutrivio premium subscriptions and how to request them. Since all transactions are processed through app stores, their terms and policies apply to all refund requests.
2. Subscription Types and Billing
2.1 Available Subscriptions
- Monthly Subscription: Billed monthly, auto-renewing
- Annual Subscription: Billed yearly, auto-renewing
- Free Version: No charges, no refunds applicable
2.2 Payment Processing
- All payments processed through Apple App Store or Google Play Store
- Billing handled by your chosen app store
- Subscriptions auto-renew unless cancelled
- Nutrivio does not directly process payments or refunds
3. Refund Eligibility
3.1 When Refunds May Be Available
- Accidental Purchase: Unintended subscription activation
- Technical Issues: App functionality problems preventing service use
- Billing Errors: Incorrect charges or duplicate transactions
- Unauthorized Purchase: Charges made without account holder's permission
- Service Unavailability: Extended service outages affecting core functionality
3.2 When Refunds Are Not Available
Please Note: Refunds are generally not available for:
- Change of mind after purchasing
- Partial use of subscription period
- Failure to cancel before auto-renewal
- Dissatisfaction with app features (try free version first)
- Account termination due to Terms of Service violations
4. How to Request a Refund
4.1 Apple App Store Purchases
- Visit Apple's Report a Problem page: reportaproblem.apple.com
- Sign in with your Apple ID
- Find your Nutrivio purchase in the transaction list
- Select "Request Refund" and choose your reason
- Submit your request with detailed explanation
- Wait for Apple's response (typically 1-3 business days)
4.2 Google Play Store Purchases
- Visit Google Play Console: play.google.com/console
- Go to Order History in your account
- Find your Nutrivio purchase
- Select "Request Refund" or "Report a Problem"
- Fill out the refund form with your reason
- Submit your request and await Google's decision
4.3 Alternative Method
If you're unable to request a refund through the app store directly:
- Contact Apple Support or Google Play Support directly
- Provide your order number and detailed explanation
- Include screenshots of any technical issues if applicable
5. Refund Processing
5.1 Processing Time
- Apple App Store: 1-3 business days for decision, 3-5 business days for processing
- Google Play Store: 1-2 business days for decision, 3-7 business days for processing
- Bank Processing: Additional 1-10 business days depending on your bank
5.2 Refund Methods
- Refunds processed to original payment method
- Credit card refunds appear as credits on your statement
- Store credit may be offered in some cases
- Nutrivio cannot expedite or influence app store refund decisions
6. Subscription Cancellation
6.1 How to Cancel
iOS (iPhone/iPad):
- Open Settings app
- Tap your Apple ID at the top
- Tap Subscriptions
- Find Nutrivio and tap it
- Tap Cancel Subscription
Android:
- Open Google Play Store app
- Tap Menu → Subscriptions
- Find Nutrivio subscription
- Tap Cancel
- Follow the prompts to confirm
6.2 What Happens After Cancellation
- You keep premium access until the end of your billing period
- No future charges will be made
- You can resubscribe at any time
- Your data remains saved in your account
7. Nutrivio's Role
7.1 Our Responsibilities
- Provide clear information about subscription terms
- Maintain service quality and availability
- Offer customer support for technical issues
- Cooperate with app store refund investigations when contacted
7.2 Our Limitations
- Cannot directly process refunds (app stores handle all payments)
- Cannot override app store refund decisions
- Cannot provide refunds outside of app store policies
- Cannot access your payment information
8. Customer Support
8.1 Before Requesting a Refund
Many issues can be resolved without a refund. Contact us first if you're experiencing:
- Technical difficulties or app crashes
- Questions about features or functionality
- Account access problems
- Billing questions or concerns
8.2 How to Contact Support
- Email: [email protected]
- Subject Line: "Refund Support Request"
- Response Time: Within 24-48 hours
9. Special Circumstances
9.1 Extended Service Outages
If Nutrivio experiences extended service outages affecting core functionality:
- We will provide service credits when possible
- Significant outages may qualify for refund consideration
- We will communicate transparently about service issues
9.2 Account Violations
- Accounts terminated for Terms of Service violations are not eligible for refunds
- Partial use before termination does not qualify for partial refunds
- Appeals can be made through customer support
10. Changes to This Policy
We may update this Refund Policy from time to time:
- Changes will be posted with an updated date
- Significant changes will be communicated through the app
- Continued use after changes constitutes acceptance
11. Legal Compliance
This policy complies with:
- Apple App Store Review Guidelines
- Google Play Developer Policy
- Consumer protection laws in applicable jurisdictions
- Terms of Service and Privacy Policy
12. Contact Information
For questions about this Refund Policy or assistance with refund requests:
- Email: [email protected]
- Subject Line: "Refund Policy Inquiry"
We will respond within 48 hours to help you with the refund process through the appropriate app store.
13. Effective Date
This Refund Policy is effective as of July 9, 2025.
This Refund Policy is part of our Terms of Service and should be read in conjunction with our Privacy Policy.